Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Drida Infotech ("we", "us", "our") collects, uses, and protects your information when you visit geeks.dridainfotec.com or use our remote IT support services.

1. Information we collect

• Contact information you provide voluntarily (name, email).
• Support information you share in live chat about your issue.
• Technical data such as browser type, device, and pages visited (via standard analytics).
• Payment information processed by third-party providers — we do not store full card details.

2. How we use your information

• To deliver remote IT support you request.
• To respond to enquiries and provide invoices.
• To improve our website and service quality.
• To meet legal or regulatory obligations.

3. Live chat

Our live chat is powered by Tawk.to. Conversations may be stored for quality and support history. Please do not share passwords or full payment card details in chat.

4. Cookies

We use minimal cookies for basic site functionality and anonymous analytics. You can disable cookies in your browser settings.

5. Sharing

We do not sell your personal information. We may share limited data with trusted service providers (e.g. live chat, payment processors) strictly to deliver the service.

6. Data retention

We retain personal data only for as long as needed to provide our services and comply with legal obligations.

7. Your rights

You may request access, correction, or deletion of your personal data by emailing billing@dridainfotec.com.

8. Independent provider notice

Drida Infotech is an independent remote IT support provider and is not affiliated with Microsoft, Apple, HP, Google or any other brand.

9. Contact

Questions about this policy? Email billing@dridainfotec.com.